A Virgin Media Hub or Super Hub – you’ll need one of these to connect your devices to the web – and each other – at the same time. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we have internet. Dave. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Plug into the Hub. No Wall Socket for Internet and TV in QuickStart, set up and connections 3 hours ago 45 times in 11 months in Networking and WiFi 13 hours ago Moving virgin router to another room in QuickStart, set up and connections Sunday1 ACCEPTED SOLUTION. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. 168. I have signed up as a new user for Virgin Fibre. It can take 5 to 10 minutes to restart. 12-10-2022 18:51 - edited 12-10-2022 18:59. Options. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. The easiest way to set up multi room viewing is with the Virgin TV 360 Mini box. Virgin Media How to get a broadband line installed. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. Hi all, Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. We would like to show you a description here but the site won’t allow us. Hi there I moved house with my family and we wanted to move to Virgin Media. Re: My house wall socket that cannot fit to VM hub. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. Back a step. When you place your order, we'll let you know. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. However, I do not have any of the specified wall sockets available. Call the pre-installation and delivery team on 0800 052 1734. Learn more. . A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. - 52500241 ACCEPTED SOLUTION. Until any switchover is completed, your telephone wall sockets would work as per normal. 1 [or 192. We would like to show you a description here but the site won’t allow us. Actually it is not a box it is just a cover to cover up the splitter behind it. I can’t find a wall socket anywhere that matches those indicated by virgin. 0 Kudos Reply. When ordered it didn't say anything about needing a VM wall socket. . Re: Moving virgin media wall socket. Another option might include. Excludes broadband faults and broadband network outages. . The top “capped” one is marked FM & has been disused since cable went digital. Virgin sent me the quick start kit and but I have the wrong connections to go into the virgin socket. . Same thing happened, and on all the wall phone points. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. When I proceeded to set up my Hub 3 I quickly realised that. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Now to my Issue: I opted for the self-installation ki. Phone. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. It has two outputs on the left of the wall box. Verify that the white cable is securely connected to the Virgin Media wall socket. The cable running out of the Virgin box seems to be one of those screw in ones, and I can't budge it. I was sent the pack as. We would like to show you a description here but the site won’t allow us. Plug into the wall socket. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. • Connect the power supply to the back of the new box, then switch on at the wall. Browse Virgin Media Virgin Media Community. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Step 1. No Virgin Media Wall socket . RedTomato said: I removed my Virgin cable about a month ago. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. The closest I could find was this, which. Plugging your virgin media router into an extension lead is fine. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I'm very sorry to hear about the non wall socket. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. No internet, unfortunately. The first thing is to start making alternative arrangements for your internet connectivity. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Connect the cable adaptor to the black banded end of the 3m isolator cable. Look for an omnibox on the outside of your property and try and trace the cable. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. 84K; Tudor. I don't work for Virgin Media. Again from a wall socket. This is a socket in the wall, will the engin. Red Light. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. Manage Your Account. ; If the TV box is connected to the Hub, make sure the. Both of these cables have then been drilled through the wall and into the spare bedroom. My Virgin wall socket just have phone line, didn’t get. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. Options. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Browse Virgin Media Virgin Media Community. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. The internal wall boxes are mostly oblong. The admin page for the hub says Telephony (disabled)The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. Make sure the white cable is firmly connected to the back of your TV box and the Virgin Media wall socket. Failing this. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. All. But I have no Virgin Media Wall socket in my house. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. Virgin Media. The Openreach sockets do not work for Virgin Media. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Hi, Same problem here. How can I book a technician in QuickStart, set up and connections yesterday; Need wall socket in QuickStart, set up and connections yesterdayWe would like to show you a description here but the site won’t allow us. All the wall. 4 weeks ago. • Check the connection is tightly connected, it will make a 'click' noise. If you're happy with this and for the charge we can make the arrangements for you 🙂. Account - Mobile. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Account - Cable. I received myquickstart pack yesterday. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections yesterday; ordered new broadband, cable too short in QuickStart, set up and connections yesterday; Wrong wall socket in Networking and WiFi Thursday; Installing equipment on private property without permission in QuickStart, set up and connections. Please help. All the wall sockets I can see are for BT. Live TV uses co-ax cables. 08K; 2. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. The cable could be hidden within, or behind, furniture. At least 30Mbps download speeds in every room or £100 one-off credit. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. There are two outputs from here (the two connectors that are close together on the white box). Manage Your Account. All forum topics; Previous topic; Next topic; 1 ACCEPTED SOLUTIONProject Lightning is Virgin Media’s latest expansion of their network, potentially passing 4 million extra premises, a large portion of it will break away from the traditional hybrid fibre-coaxial network and change to radio frequency over glass and FTTP. It is likely you will be waiting a few days. Virgin Media’s new Intelligent Wifi Plus service is available to customers to make their network faster (Virgin Media). What to expect with broadband installation QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. Hi there I moved house with my family and we wanted to move to Virgin Media. You can also add WiFi Max to our. We would like to show you a description here but the site won’t allow us. You’ll know it’s ready when the white power light at the front of the Hub is on. Virgin Media Wall Socket. 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. jpeg File size: 143. I've also got an old NTL phone socket so. You should see a welcome screen, then the Virgin Media start up screen. I'm currently renovating my living room, including the electrics. . You'll need to check that your TV box is connected correctly. If you look into the back of your Hub, you'll see a port. Could an engineer be arranged to install please as my account is due to go live today. This is a socket in the wall, will the engineer still be required to. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Phone. Then connect this to the right side port of your Virgin Media wall outlet. I have taken a look on our side and it looks as though you have spoken with the team regarding this. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. We would like to show you a description here but the site won’t allow us. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Try tracing the cable from that box, the internal sockets are often in the most unexpected places. 01-02-2023 10:59 - edited 01-02-2023 11:00. I have only got one rectangular shaped white socket (Shown as below) but it seems old. I would like to arrange for someone to come and look at it and if possible to move the socket whilst they are here. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. I don't have a virgin media wall socket and this is stressing me out. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Save £105. Just joined. on 31-12-2021 10:47. If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. 168. You dont need a new router just for the test the Computer will connect directly. your Virgin Media phone, or 0345 454 1111 from another network. if I follow the cable that’s wired in already, it ends with a cut cable The cable with the hub is not fitt. . Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday;My QuickStart for Hub 3 arrived. They may be helpful if you are having trouble connecting to the. 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Virgin Media; My Virgin Media; Shop;. This includes: The Stream box. . So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. The port has a screw on threaded head. The cable line runs into the house to the socket but the router cable make end is - 5038783Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. You'll need to check that your TV box is connected correctly. Can someone come and set it up? 0 Kudos Reply. Sometimes there is no wall box, just a trailing cable. You can choose from a variety of wall socket types, depending on your needs. . 3 minutes ago. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). When I was going to self-install it, I didn't find any wall socket. How to book an engineer to install wall socket I got quick starter kit but I haven't got a wall socket - 4958051I just moved into a new apartment, and bought a broadband from virgin media. Everything is converted to specialised triple screened coaxial cable. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 0 Kudos. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). Options. Browse. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. The principle is exactly the same as every other modem. If you require an alternative format bill, such as braille or audio, you will not be charged. Q4G8FS Installation Guide Virgin Media 1. ; From the wall socket follow the white cable making sure it's tightly connected to the splitter. I’ve just received my quick start package. Connect to the Virgin TV box. (I did this video to help/guide new engineer as I did not find any for my self when I started. on 03-08-2020 18:05. wi-fi. Can anyone - 5437858. Wall sockets and no connection. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. I'm sorry to hear about the missing wall socket. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. If no. Hi there , welcome to our forum and thanks for your post. As you connect the power supply to the wall and the Virgin Media Hub 4, ensure it is tightly bound. Post a photo of the "wrong" socket please. Take a look outside where the incoming cable is. The other is marked TV, & this is used for TV & Broadband. kirbyp4. " when I can't because of wall socket situation in QuickStart, set up and connections 11 hours ago; Many issues in Networking and WiFi 12 hours ago; Getting a newer socket plug while renting in QuickStart, set up and connections Monday; Old Virgin Socket Disconnected in Networking and WiFi SundayI don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. However the wall socket. Please help. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. • Connect the power supply to the back of the new box, then switch on at the wall. Second, you'll likely need a manned installation for your VM services. As you can see from the below, they have a VM wall socket already installed, but this leads off to a three-way splitter. If you have a working internal wall socket, located in the right place then order our QuickStart broadband installation kit. Push the white cable with the black label into the Hub. add to list Tags Virgin Media V3 Hub - 2U cabinet rack mount , ,. They will charge £99 for a relocation. Kath_F. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Tudor. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I recently got Virgin broadband installed. I found this which seems - 5282154 - 2. add to list Tags Virgin Media Box Wall Mount (Side) UK , , Download: free Website: Thingiverse. Push the white cable (from the old Hub) into the back of the new Hub. I received a box to quick start with VM but there is no wall socket in my flat. Virgin offers self-install to properties that have recently had a service. Essentially, I can’t figure out how to connect my broadband cable into the wall socket. When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. Thank you for your post. If you have any questions about your service,. Hi i have received my broadband package but i don't have virgin media socket in the wall. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. 3) other. Aug 8, 2019. 19 minutes ago. • Scroll to the HDMI port you connected the cable to. For more. Only now have I realised the bundle includes landline and as Im in a rental I cant have someone making any holes or adjustments to the walls. Absolutely not. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I'm very sorry for any issues you've had in speaking with the team. Options. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. 2. Not all properties have a socket. Thanks again. It probably goes into another room in the house. I can only find the TV socket. Wall Socket. Mobile Your Account. Step 1 - Check your connections. Don't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday; Internal Wall socket power supply missing in QuickStart, set up and connections yesterday; V6 - hub 5 in Networking and WiFi Tuesday; Problem using the VM Connect app to do home broadband survey in Networking and WiFi TuesdayI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. We would like to show you a description here but the site won’t allow us. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. How can I book a technician in QuickStart, set up and connections Wednesday;In your Stream kit you’ll find everything you need to get the Stream box up and running. You need something called a barrel to connect the two. I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. Virgin Media uses a unique cable network that requires a specific type of. Just joined. Forum TeamSolved: Previously, I had BT connection so I need a wall socket. We have been sent a hub 3 quick start kit but we do not have a virgin media wall socket and now the wifi will not work for us, we have a - 5116698Trace any cables coming out of it and check the ends of them. Re: Can the fibre optic cable from the wall socket to the ONU be replaced with a longer one. 0800 052 1734-----I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. Feb 22, 2022. sophieboulter1. For into also image of the. socket. No wall socket. Simply push the cable head over the screw head. But the wall socket, I cannot attach the wall socket with Isolator Cable. on 30-12-2022 13:41. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Is it necessary to plug the cable to socket for having wifi, if so what can I. Options. virgin media internal wall box. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. Sadly, I can't set up because my wall socket does not fit. Whichever is the most suitable. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. The wall box may be branded with the logos of an old cable TV company (not VM). Check your DMs btw. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. Luckily, most newer computers have one already. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. I can't find an internal wall socket. Get virgin engineer to move the wall socket. com email address to different Virgin account. ahhh the rubbish that is CS - you could try this. But its still failing to get any connection (i think i. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. I've got 2 wall sockets that I think are likely. It means there is an issue with your connections even though the Virgin Hub 4 is on. Tudor. The cable could be hidden within, or behind, furniture. I wanted to check with people on here before trying to get an engineer in, just. Virgin Media Extension Cable. on 17-12-2022 10:39. Had my kit sent to a home we’ve just moved into. Booking an engineer is easy with Virgin Media. Virgin media wall socket in an unusable place in QuickStart, set up and connections Saturday; Hi in QuickStart, set up and connections a week ago; Top. on 18-05-2022 19:55. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Vonage 2nd line. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Options. How to install Virgin Media broadband The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. Also there will be an external, often brown, omnibox. My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. Home Phone. Virgin Media; My Virgin Media; Shop;. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. on 17-09-2022 22:50. Pop the power cable into a nearby plug socket, and turn it on. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. 13. My options are . Account - Cable. on 12-09-2023 19:31. self install. 5 GB port. Virgin Mobile. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. Step 1 Find the best spot for the WiFi Hub Make sure to keep the Hub out in the open. Virgin Media service comes through this cable. The metal box in photo 3 looks like a likely contender. You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub. Don't touch any of wiring on the exterior yourself or Virgin will not be too happy about it. If you choose to receive a paper version of your bill, you will normally be charged a paper bill fee. These enter my house via an air brick/vent very close to. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. We would like to show you a description here but the site won’t allow us. Reply. 1. Sorry to see that you have been having issues with connecting your equipment. I have looked everywhere but can't seem to find one. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. A network adapter – you’ll need this for every computer you want to connect. See where this Helpful. 2. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayNo wall socket to connect. Some properties do not have a wall socket, only a cable. ; If the TV box is connected to the Hub, make sure the. You need to go outside and locate the brown or grey omnibox on the wall. 3 minutes ago. Hi I left virgin media on the 26th of march BT has been dreadful but luckily they are letting me leave without a termination fee. Or a VM person will sort it for you when they get here in a day ot two. The phone number doesn't connect you. All the wall sockets I can see are for BT. on 05-02-2023 19:03. on 08-02-2023 13:33. Virgin Media; My Virgin Media; Shop;. Call the Pre-installation and delivery team on 0800 052 1734. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. No internet, unfortunately. My Virgin Media App. A photo would be helpful if possible. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. VM BB TV Landline. The white. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday.